Heyrise AI turns conversations across email, chat, WhatsApp and voice into baskets, quotes and orders by connecting your digital commerce services with the expertise of your sales teams.
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Fast, expert answers at any hour, in any language, on any channel, whatever the size of the account. The way your best people sell is what gets scaled. AI where possible, your people where it matters.
If you receive customer requests and orders per email, voice and more channels, Heyrise AI is built for you.
Meet every customer where they are, with the standard you set.
New revenue which was not captured, e.g. in the high-margin after-sales sector or long tail at scale
Easy, repetitive work is automated by AI, allowing your sales experts to cover more and focus on what matters.
Do you get a lot of email, WhatsApp or phone inquiries about possible solutions, stock, availability, quotes and orders?
Many of your customers will not use another portal, and most are not set up for EDI. They email, message or call, and they expect a quote or an order without changing channel. From there, requirements must be clarified, products identified, and orders entered into your digital commerce services.
ACTIVE
Your website or EDI is not your only sales channel. A large number of B2B orders and quote requests still arrive by email, voice and more channels. With our B2B Sales intelligence, your policies paired with your existing Commerce, OMS, PIM, CRM or ERP, Heyrise AI can read and understand each one, recommend products for up and cross selling, check availability and the account price, and generate an order or request for quote in your backend systems.
See Orders and RFQ
SUPPORTIVE
Customers need the right products for a solution, but they don’t know which products fit best. Questions arrive half-formed: a goal they want to achieve, a description of what it has to do, or a problem they want to solve. Heyrise AI answers from your product data and past conversations, in the words your best people would use, and points to the options best suited to the job.
See Guided Selling
PROACTIVE
Reorders arrive as a few words, “Send me the same again for Q4”. Heyrise AI pulls that customer’s order history, confirms the repeat in one message, and surfaces what usually goes with it, so routine reorders close without anyone chasing them.
See Customer Retention
From customer conversation to basket, quote and order.
Example view · Sample data
For more than 20 years, the team behind Heyrise has built digital commerce services, from customer experience and e-commerce to order processes and backend integrations. But one challenge remained: many customer inquiries and orders still happen outside self-service commerce, across email, chat, WhatsApp and voice.
Heyrise AI meets this challenge by turning conversations into baskets, quotes and orders by connecting to the digital ecosystem your business already works in.
Meet the teamHeyrise AI comes with B2B sales intelligence already in it. Where other tools start with an empty prompt box, with Heyrise AI you start with working rules and tailor them to your business by prompting your own policies in plain language. This allows you to get started quickly, gain experience, and make adjustments step by step.
Read and write where the conversation happens, with nothing new to log into. Each channel is built onto the order process, so what arrives is a request that can be quoted.
Determine what gets automated and what needs a sales expert with custom prompts per market, order size, customer category, and product group.
Capture and scale know-how of your best sales experts and leverage data from your PIM, ERP and CRM.
Start in co-pilot mode with answers approved by a person. Every answer your team approves or corrects teaches it how your people sell. Automate what you no longer need to check.
Quotes and orders are written straight into your OMS, ERP and CRM, over the interfaces your B2B Services already have, so nobody keys them in by hand.
These examples are not the full list. If it has an API, we connect to it, yours or your suppliers’, custom and legacy included.
Heyrise AI is built around human-led intelligence and fine-grained policy control. 100% Data sovereignty. Run in the EU, or if required, locally. Customer data does not reach an outside model provider, and it runs over the interfaces your B2B shop already uses.
Your team is not building anything new. See how it fits your stack.
See the framework
We know EU but we think globally with our team, clients and infrastructure.
In 45 minutes, we’ll show you Heyrise AI running on a catalogue from an industry like yours — from the first customer message to the finished order.
